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NDIS Workshops & Training
Staying informed and prepared in a fast-changing regulatory landscape is key to maintaining compliance and delivering high-quality services. The NDIS Practice Standards, registration requirements, and reporting obligations are updated regularly — and your staff’s understanding of them needs to keep pace.
VCCG’s NDIS training programs and workshops are designed to keep your team at the forefront of industry developments, built around three things: regulatory and compliance updates, hands-on training for staff, and customisable training programs tailored to your registration groups.
Why NDIS Training Matters for Your Compliance Position
Staff who cannot describe your incident process, your complaints procedure, or your supported decision-making approach are one of the most common findings in NDIS audits — not because the policies do not exist, but because the people delivering the service were never properly trained on them. A real understanding of the NDIS Practice Standards has to live with your staff, not just in your policy folder.
NDIS training is not a box-ticking exercise. It is the difference between a workforce that can confidently answer an auditor’s questions and one that cannot, and between staff who deliver person-centred, rights-based support because they understand why it matters, not just because a policy tells them to.
Regulatory and Compliance Updates
Our NDIS workshops for providers focus on the latest changes in NDIS regulations, ensuring that your team is always up to date with current requirements. We cover topics including new legislation, registration and audit requirement changes, the new SIL Practice Standards, and best practice in service delivery — so your organisation is never caught off guard by a regulatory shift it did not see coming.
Hands-On Training for Staff
We offer practical workshops and training sessions that equip your staff with the skills they need to excel in their roles. This service includes scenario-based training, compliance simulations, and role-specific education, including:
Incident & complaints management training
Staff learn how to recognise, report, and document incidents and complaints correctly, and why timely reporting matters for both participant safety and audit compliance.
Supported decision-making & participant rights training
Staff build a genuine understanding of person-centred practice, not just the policy language describing it.
NDIS plan management training
Staff working with participant plans learn how funding categories, claiming, and plan management obligations work in practice.
Worker screening & onboarding training
New staff are brought up to speed on NDIS Worker Screening requirements and your organisation’s specific compliance obligations from day one.
Customisable Training Programs
Every NDIS provider operates differently, depending on your registration groups, your service model, and your team’s existing experience. VCCG builds training programs around your specific scope — whether you need a single workshop ahead of an audit, an ongoing training calendar for new starters, or a tailored program addressing gaps identified in an internal audit or mock audit.
Training can be delivered as a one-off workshop, a structured short course with a completion certificate, or an ongoing program for individuals or full teams — whichever fits how your organisation actually operates.
NDIS Training Certificates
Where appropriate, VCCG issues a training certificate on completion of a course or module, giving you a clear record that staff have undertaken the required training — useful evidence to hold on file for your next audit, whether that is an internal audit, mid-term audit, or renewal audit.
Who VCCG's Training Is For
Newly registered providers
Building their team’s knowledge from the ground up after registration.
Established Providers
Preparing staff ahead of a mid-term or renewal audit, where interviews with staff are part of the assessment.
Providers Expanding Into new registration groups
Including SIL, where the new SIL Practice Standards introduce specific training needs around supported decision-making, safeguarding, and tenancy and housing arrangements.
Organisations Onboarding New Staff
Who needs a structured, compliant introduction to NDIS requirements rather than informal on-the-job learning alone.
Get in Touch!
Do you have questions or need assistance? Our friendly team is here to help!
Frequently Asked Questions
Stay updated with Our Consulting Services
VCCG's training covers regulatory and compliance updates, incident and complaints management, supported decision-making and participant rights, NDIS plan management, and worker screening and onboarding, with content tailored to your registration groups.
Yes, where appropriate. VCCG issues a training certificate on completion of relevant courses and modules, which providers can keep on file as evidence of staff training for audit purposes.
Yes. VCCG builds training programs around your organisation's scope of services, whether that is a single workshop or an ongoing training program for your full team.
Our internal audits are designed to assess your organisation's compliance with the NDIS standards. We will determine every step in detail to ensure compliance and notice where improvements can be made.
Mid-term, certification, and renewal audits all include interviews with staff. Auditors assess whether staff can describe your processes accurately, not just whether the policy exists. Well-trained staff reduce the risk of non-conformances found during these interviews.
Yes. VCCG regularly delivers targeted training in the lead-up to a confirmed audit, often alongside an internal audit or mock audit, to make sure staff are ready for the interview component.
Learn from Our Clients' Results
Abdi
2 years ago
I had a fantastic experience working with Vertex Consulting for our internal auditing and registration renewal process. Moinul, our consultant, was extremely knowledgeable, professional, and attentive to all our needs. He guided us through the entire process with ease, ensuring every detail was handled efficiently and with precision. His expertise made a complex situation much more manageable, and we were able to complete everything smoothly and on time. I highly recommend Vertex Consulting for anyone in need of expert consulting services. We will definitely work with them again in the future!
Teresa Madut
2 years ago
Been with vertex since 2020 they have always been extraordinary with assisting me throughout my audit requirements, documents and more. I’ve just had my most recent audit with Moinul, very good consultant attentive to details and goes extra mile to assist.
Thankyou vertex team
Teresa
Thankyou vertex team
Teresa
Shyma Al-hassany
2 years ago
Honestly I don’t know where to start, vertex had been amazing, they helped me through my internal audit, which prepared me for my registration audit, they gave me advice, and helped me through my audit. I did very well in my audit, the auditors had nothing to question me about everything was completed.
It’s all thanks to Azra, an amazing person who went out of her way to call and checkup on me and give me advice. Thank you vertex, especially Azra, I sure will use you guys again for my next audit..:)
It’s all thanks to Azra, an amazing person who went out of her way to call and checkup on me and give me advice. Thank you vertex, especially Azra, I sure will use you guys again for my next audit..:)
Garang Chau
2 years ago
During my audit preparation, Laura from Vertex Consulting and Compliance Group provided excellent guidance and thoroughly helped me through to the end of audit. I would highly recommend it thanks.
Machar Chau
2 years ago
Working with vertex compliance group has been extremely helpful and their expertise the provide around business where we needed help as been excellent, specially dealing with Laura and Waleed.
Ladan Elmi
2 years ago
A massive THANK YOU to the team at Vertex. They have been nothing but amazing. A very special thanks to Azra, who has been an absolute delight to work with. She managed to take away any stress or worries that I was feeling and guided me to start my first ever business. If you ever plan on working with the vertex consulting team ask for Azra and I can guarantee you, you will be well looked after.
Learn from Our Clients' Results
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