The JPS Audit Specialists suspension has left many NDIS providers searching for solutions. The NDIS Commission suspended JPS effective 13 October 2025 due to serious concerns about conduct, including promoting consultancy services to providers undergoing audit. If your organisation was affected, this guide provides clear steps to switch auditors without disrupting your compliance timeline.
Understanding Your Current Status
Providers that previously used JPS will need to transition to a new AQA (Approved Quality Auditor). Your next steps depend on where you stand in the audit process. Audits already underway can be completed if contracts were established prior to 17 October 2025. However, providers who hadn’t commenced audit applications must engage a different auditor.
The good news is transitioning to a new AQA will not affect a provider’s registration. Your compliance standing remains intact while you secure alternative audit services.
Selecting Your New Auditor
Only approved quality auditors can assess whether an NDIS provider complies with the NDIS Practice Standards. The NDIS Commission maintains a current list of approved auditors including BSI Group, DNV, Global-Mark, HDA Australia, and others. Each provides Australia-wide services.
When evaluating potential auditors, request quotes from multiple providers. The NDIS Commission doesn’t set prices for audit services, so costs can vary significantly based on your organisation size and complexity.
Essential Vetting Questions
Following the JPS incident, proper auditor vetting is critical. Ask potential auditors:
- Do you offer consultancy services? If yes, how do you manage conflicts of interest?
- What is your JASANZ accreditation status?
- Can you provide references from similar organisations?
- What is your typical audit timeline?
- How do you handle document transfers from previous auditors?
Managing the Transition Process
Document transfer requires careful coordination. Compile your existing audit materials including self-assessments, policies, procedures, and any preliminary findings. Most new auditors will accept documentation from previous processes, reducing duplication. If you’re unsure about your documentation quality, consider NDIS internal audit services to validate your compliance before engaging the new auditor.
The NDIS Commission meets with JASANZ and approved auditor bodies regularly to discuss audit expectations, ensuring consistent standards across all approved auditors. This means your preparation work remains valid regardless of auditor changes.
Timeline Considerations
Plan for potential delays when switching auditors. New auditors need time to review your documentation and schedule site visits. Verification audits require desktop review while certification audits involve comprehensive site visits and interviews.
Book your replacement audit as early as possible. Popular auditors may have waiting lists, particularly as displaced JPS clients seek alternatives.
Protecting Your Investment
Document everything throughout the transition. Keep records of communications, timeline changes, and any additional costs incurred. This documentation protects your organisation and assists with future audit planning.
Consider engaging NDIS compliance consultants during the transition. External experts can help bridge the gap between auditors and ensure nothing falls through cracks. VCCG’s comprehensive audit preparation services provide exactly this type of transition support.
Your Next Steps
Don’t let the JPS disruption delay your compliance program. VCCG offers comprehensive audit preparation services to help providers affected by the suspension. Our specialists understand the transition challenges and provide targeted support to keep your registration on track.
Ready to secure your audit continuity? Contact VCCG today for expert guidance through the auditor transition process. Our NDIS compliance specialists will ensure your organisation maintains momentum while securing quality audit services.